Seat Co. Warranty

What Does the Warranty Cover?

The warranty covers manufacturing defects only, under normal and intended use.

Steel/Aluminum Chairs and Bar Stools Manufactured by Seat Co.

The warranty may cover:

• Defective or detached welds caused by a manufacturing issue.
• Paint or finish peeling, chipping, or fading due to a factory defect.
• Structural defects originating from the manufacturing process.
• Frame-related defects in steel or aluminum products, according to the applicable warranty period.

Tables Manufactured by Seat Co.

The warranty may cover:

• Defective welds in the metal structure.
• Paint or finish peeling, chipping, or fading due to a factory defect.
• Manufacturing defects in the frame or original assembled components.
• Structural defects caused by the manufacturing process.

Cushions and Upholstered Parts

The warranty may cover:

• Manufacturing defects in stitching, seams, or finishing.
• Unraveling caused by a manufacturing defect.
• Abnormal loss of foam density or shape, only when clearly attributable to a manufacturing defect and not to misuse, excessive wear, or improper care.
• Fabric fading or shrinking only when caused by a manufacturing defect, according to the applicable product warranty.

What Is Not Covered by the Warranty?

The warranty does not cover damage caused by misuse, normal wear and tear, accidents, improper storage, incorrect maintenance, exposure to aggressive substances, unauthorized repairs, or any factor unrelated to the manufacturing process.

Not Covered on Steel/Aluminum Chairs and Bar Stools

The warranty does not cover:

• Products broken due to impact, drops, overloading, or improper use.
• Bent tubes, backs, legs, seats, or frames.
• Scratches, scuffs, dents, abrasions, or cosmetic damage caused by use or handling.
• Burns or heat-related damage.
• Damage caused by chemicals, solvents, abrasive cleaners, acids, corrosive substances, or improper cleaning products.
• Normal wear resulting from continuous commercial use.
• Damage caused by dragging, incorrect stacking, negligent handling, or improper storage.
• Damage caused during transportation, delivery, or installation when not directly attributable to Seat Co.

Not Covered on Tables Manufactured by Seat Co.

The warranty does not cover:

• Bent structures caused by impact, drops, dragging, or improper handling.
• Tables that wobble due to impact, incorrect assembly, dragging, or misuse.
• Broken, damaged, scratched, burned, stained, or deformed tabletops.
• Wear, marks, or cosmetic damage caused by regular use.
• Damage caused by chemicals, abrasive cleaning products, moisture, heat, or improper maintenance.

Not Covered on Cushions, Upholstery, and Banquet Chairs

The warranty does not cover:

• Scrapes, cuts, punctures, pinholes, tears, or holes.
• Stains of any kind.
• Color transfer from clothing, including denim or jeans.
• Color changes caused by use, exposure, friction, sunlight, or improper cleaning.
• Burns or heat damage.
• Damage caused by sharp objects, improper handling, or misuse.
• Foam damage caused by punctures, cuts, excessive pressure, or improper use.
• Damage caused by regular wear and tear, excessive usage, or mistreatment of the cushions.

For chairs with fixed or attached cushions, including certain Affordable Line and Comfort Line products, the buyer is responsible for periodically inspecting and adjusting the cushions when needed. Failure to do so may create stress on the cushion attachment, causing loosening or damage over time. Damage resulting from lack of inspection or adjustment is not considered a manufacturing defect.

General Warranty Conditions

• The warranty applies only during the warranty period indicated for the corresponding product.
• The warranty period begins on the original date of purchase.
• The warranty applies only to the original purchaser and is not transferable.
• The warranty details and coverage described in this policy apply primarily to products manufactured directly by Seat Co.
• Products distributed by Seat Co. but manufactured by third parties are subject to the warranty terms stated in the corresponding quote, invoice, product documentation, or commercial agreement.
• Unless otherwise specified, distributed products are covered by a one (1) year limited warranty against manufacturing defects.
• All claims are subject to review and validation by Seat Co.
• Seat Co. may request photographs, videos, proof of purchase, production information, product labels, or additional evidence before issuing a resolution.
• The warranty does not imply an automatic refund.
• If a claim is approved, Seat Co. will determine, at its sole discretion, whether the appropriate solution is repair, replacement of a part, partial replacement, full replacement, or an equivalent solution.
• Normal variations in color, tone, texture, finish, welding marks, or minor manufacturing details are not considered defects.
• Natural wear resulting from continuous commercial use is not considered a manufacturing defect.
• Improper or incorrectly performed maintenance, modifications, or unauthorized repairs will void the warranty.
• Incidental and consequential damages are expressly disclaimed.
• Labor charges, installation costs, transportation costs, lost revenue, and related damages are excluded.
• To the extent permitted by applicable law, any implied warranties are excluded.
• The warranty provided herein is limited to the value of the product.
• Manufacturing specifications are subject to change without notice.

Warranty Periods

Seat Co. Manufactured Steel and Aluminum Chairs

Most steel and aluminum chairs manufactured by Seat Co. are covered by a seven (7) year limited warranty on the product's steel or aluminum frame, subject to the terms and exclusions stated in this policy.

This coverage may also apply to the product's paint finish against chipping and fading caused by manufacturing defects, as well as to cushions, fabric, and foam against qualifying manufacturing defects, depending on the specific product and applicable warranty terms.

Economical Line Chairs

Economical line chairs are covered by a two (2) year limited warranty, subject to the terms and exclusions stated in this policy.

This warranty may cover the product's steel frame, fabric against fading and shrinkage, foam against abnormal loss of shape, and paint finish against chipping and fading, only when the issue is caused by a manufacturing defect.

Distributed Products

Products distributed by Seat Co. but not manufactured directly by Seat Co. may be subject to different warranty terms, coverage, exclusions, and claim requirements.

The applicable warranty for these products will be stated in the corresponding quote, invoice, product documentation, or commercial agreement. Unless otherwise specified, distributed products are covered by a one (1) year limited warranty against manufacturing defects.

This may include select resin/plastic products, folding chairs, cocktail tables, and other third-party manufactured items distributed by Seat Co.

How to Submit a Warranty Claim

If you believe your product has a manufacturing defect, please contact your Seat Co. representative or our customer service team and provide the following information:

• Company or customer name.
• Order number or proof of purchase.
• Product model.
• Clear description of the issue.
• Photos showing the full product and the specific area of concern.
• Video clearly showing the reported defect, when applicable.
• Any product label, production information, or additional evidence requested by Seat Co.

Our team will review the information provided and respond once the case has been evaluated.

Important Notice

This warranty applies exclusively to manufacturing defects. Any damage resulting from normal use, misuse, negligence, accidents, improper maintenance, modifications, exposure to external agents, improper storage, incorrect handling, or unauthorized repairs is not covered.

Seat Co. reserves the right to interpret, review, and resolve each warranty case based on the evidence provided and the nature of the reported issue.